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Module 03 · Multi-Platform OS & Network Connectivity
Remote Troubleshooting: Resolving the Monday Morning Crisis
It is 9:00 AM on Monday at Atlas Global Logistics. A Marketing Manager reports their laptop is frozen and they cannot connect to the shared drive or let you in via Remote Desktop. Walk through the diagnostic steps to identify the 'runaway' process and fix the network 'silent killer' (DNS/DHCP issues) to save their board presentation.
30 minBeginner 3 outcomes 6 steps · 2 checkpoints
lab progress0/8 · 0%
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Dataset
monday_ticket_log.csv
Troubleshooting Ticket Log of 5 rows of system events and network data simulating Event Viewer and CLI output.
Includes the 169.254.x.x 'Red Flag' IP indicating DHCP failure.
| timestamp(string) | source_tool(string) | data_point(string) | host_ip(string) |
|---|---|---|---|
| 08:50 AM | Task Manager | CPU Usage 99% - SearchIndexer.exe | 169.254.1.15 |
| 08:52 AM | Event Viewer | Warning: DHCP Lease Failed | 169.254.1.15 |
| 08:55 AM | CLI (ping) | Request Timed Out to 8.8.8.8 | 169.254.1.15 |
| 09:00 AM | System Settings | RDP Port 3389 Blocked | 169.254.1.15 |
| 09:05 AM | Task Manager | CPU Usage 12% - Normal | 192.168.1.50 |