It is Monday morning at 9:00 AM. Your ticketing queue is full of legacy issues and new emergencies. You must decide what to work on first to meet SLA targets, then handle a difficult interaction with a Marketing Director named Sarah whose laptop has failed right before a board-level presentation.
A 'New' ticket queue with 5 rows: Ticket ID, User Title, Issue Description, and Time Logged. Practice 'Triage' and the 'Priority Matrix'.
Mix of low-impact requests and high-urgency crises to test prioritization skills.
| ticket_id(integer) | user_title(string) | issue_description(string) | time_logged(string) |
|---|---|---|---|
| 401 | Intern | Wants a mouse pad | 8:15 AM |
| 402 | Marketing Director | Laptop black screen - Board Meeting in 30 mins | 9:05 AM |
| 403 | HR Manager | Printer jam in mailroom | 8:30 AM |
| 404 | CEO | Forgot password to email | 9:10 AM |
| 405 | Sales Lead | VPN is slow occasionally | 8:45 AM |