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Module 06 · Defect Management and Jira Fundamentals

Bug Triage and Ticket Lifecycle Simulation for SwiftBank

You are a UAT tester for SwiftBank. The team is in the middle of an Active Sprint for the mobile app's new Dark Mode and Transfer features. You have three raw observations that need to be professionally documented in Jira, triaged for the developers, and moved through the workflow based on recent fixes.

45 minBeginner 3 outcomes 7 steps · 3 checkpoints
lab progress0/10 · 0%

Step-by-step

Dataset

swiftbank_uat_observations.csv

Raw testing observations containing unformatted bug details, environment notes, and current status. Use this raw data to build formal Jira tickets.

OBS-01 is High Severity/High Priority; OBS-02 is Low Severity/High Priority (branding).

obs_id(string)raw_note(string)environment(string)expected_behavior(string)
OBS-01The transfer button disappears when I turn on dark mode. I can't send money!iPhone 15, iOS 17.2, App v2.4UI elements should remain visible and functional in both Light and Dark modes.
OBS-02Typo on the splash screen. It says 'SwfitBank' instead of 'SwiftBank'.All DevicesCompany branding must be spelled correctly on all screens.
OBS-03The app closed unexpectedly when I tried to upload a profile picture that was too big (15MB).Samsung S23, Android 14The app should show a validation error: 'File size too large', not crash.